Terms of service

Version 2026-09-16 · Last updated 16 September 2026

1. The agreement

These terms are between you (and the firm or company you act for) and IFTS IT Solutions Pvt. Ltd., which publishes Fortax. By creating an account, ticking the box at sign-up, or using any Fortax product, you accept them and the privacy notice. If you are accepting for a firm or company, you confirm you are authorised to do so. You must be at least 18.

2. Your account

• Keep your password and your seat to yourself; you are responsible for what happens under your login.
• A seat is for one person. Sharing a seat between people is not allowed; add seats instead.
• Tell us promptly if you think someone else has your access.
• We may suspend an account that is being used to break the law, to attack the service, or that has unpaid dues — we will tell you why.

3. Fair use

Do not use Fortax to break a law, to file something you know to be false, to store or send someone else’s data without the right to do so, to get around a government portal’s own rules or rate limits, to resell the service as your own, or to attack, scrape or reverse-engineer it. Automated use beyond the limits of your plan may be throttled.

4. Filings, and who is responsible

Fortax is software, not your accountant and not your lawyer. It prepares, reconciles, drafts and explains; a person decides and files.

• Every figure in a return, computation or working paper must be checked by you or your CA before it is filed.
• Filing, payment, e-verification, DSC and any message to a client or a department happen only when a person approves them.
• You remain responsible for what you file, for the records behind it, and for any interest, penalty or notice that follows.
• Statutory rates, forms and dates change. We work to keep them current and to cite the source, but you must confirm anything that drives a filing.

5. AI answers

Parts of Fortax use AI models. AI can be wrong, can miss context, and can be confidently wrong. Amounts that matter are computed by our own engines and carry their source; everything else is a draft for you to check. Do not treat an AI answer as professional advice, and do not file on it unchecked.

6. Plans, fees and refunds

• Prices are in Indian rupees and exclude GST unless stated. GST is charged as the law requires.
• Plans are prepaid for the term you choose and renew only when you renew them.
• A trial is free for its stated period and needs no card.
• Wallet top-ups pay for usage as it happens (paid data lookups, and usage past a plan’s limits). Unused balance stays in the wallet while the account is open.
• Fees already paid are not refundable except where the law requires, or where we could not deliver the service and you tell us within 7 days. If we end your account without cause, we refund the unused part of the term.

7. Your data

Your data stays yours. You give us the permission we need to store and process it to run the service you asked for. For data about other people that you put into Fortax, you are the Data Fiduciary and we are your processor — see the privacy notice. You can export or delete your data at any time. We do not use your content to train models.

8. Government portals and third parties

Fortax works with the GST, income-tax, MCA, TRACES and other portals, with banks and with services like WhatsApp and payment gateways. Those are outside our control: they change, go down and set their own rules, and you must follow those rules. You use your own credentials there, and you keep the OTP. We are not responsible for their availability or for a decision they make.

9. Intellectual property

Fortax, hiSAI, SAI and the software behind them belong to us. The Fortax Skills we publish are open source under their own licences (Apache-2.0 and the notices in the repository) and you may use them on those terms. You keep everything you create with the product.

10. Availability and changes

We aim to keep the service up and to warn you before planned downtime, but we do not promise uninterrupted service. Features change: we may add, alter or retire them, and we will give reasonable notice before removing something you depend on. If we change these terms materially, we will raise the version and ask you to accept it.

11. Liability

To the extent the law allows: the service is provided as it is; we are not liable for indirect or consequential loss, lost profit, lost data beyond our backups, or for interest or penalty arising from a filing you approved; and our total liability in any 12-month period is limited to what you paid us in that period. Nothing here limits liability for fraud or anything that cannot be limited by law.

12. Ending it

You may close your account at any time from your settings or by writing to us. We may end this agreement on notice, or immediately if you break these terms in a serious way. On closure we stop billing, you can export your data, and we then keep or erase it as the privacy notice says.

13. Law and disputes

Indian law applies. Courts at Lucknow, Uttar Pradesh have exclusive jurisdiction. Before going to court, write to us — most things are settled in a day. Consumer rights under Indian law are not affected by this clause.

14. Contact

IFTS IT Solutions Pvt. Ltd., IIM Lucknow Campus, Prabandh Nagar, Lucknow, Uttar Pradesh, India · hola@fortax.in · Contact form